CMSWire @Lunch: How Twitter Tackles CX #ThisIsOurReality

CMSWire @Lunch: How Twitter Tackles CX #ThisIsOurReality

With just a few well-chosen words last Wednesday, a human being with the thankless job of handling Twitter outreach for San Francisco’s ailing BART commuter rail service converted a negative event into a brand building campaign. The fellow, identified by the San Francisco Chronicle as Taylor Huckaby, succeeded in

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Author: Maria Dehn

Maria Dehn is a Writer at OpenStackServers.com. She has held editorial management positions for numerous print and Web publications. She has more than 17 years of Information Technologies and journalism experience and has written many books on cloud computing. She can be reached at [email protected]

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