CMSWire @Lunch: How Twitter Tackles CX #ThisIsOurReality

CMSWire @Lunch: How Twitter Tackles CX #ThisIsOurReality

With just a few well-chosen words last Wednesday, a human being with the thankless job of handling Twitter outreach for San Francisco’s ailing BART commuter rail service converted a negative event into a brand building campaign. The fellow, identified by the San Francisco Chronicle as Taylor Huckaby, succeeded in

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