OpenStack support and troubleshooting will definitely play an important role in popularity of this platform. This point was considered very carefully effectively before starting of this project. Like other types of open source developments OpenStack has also developed a consolidated and well-organized mechanism for providing means of best support to the user of OpenStack software.
For providing support to the issues and problems that users may face, many consolidated and well organized manuals have been created and they are available online at official website or OpenStack organization. These documents are available at http://docs.openstack.org sub domain of official website. These documents are very useful as far as the technical support is concerned. These manuals are organized in very systematic way and can easily be referred for any kind of issue pertaining to installation, testing, commissioning, operation, maintenance etc. These manuals are written in very professional manner that can be understood very easily. The website that holds these manuals is also very efficient and fast to browse. You can browse to your solution of the problem you are facing very quickly. You are also provided with an effective search on the page that will help you find out the solution of your problem. Other than this search options, a hierarchy of the topics is formulated so that any person looking for support in categorized manner can get it easily. You can choose any of above mentioned manuals and then trace down to the issue you are looking for.
Another important thing for support is the individual sub domains for different components of the OpenStack platform. For example, if you are stuck in problem; that problem pertains to OpenStack component called compute; you can go and visit compute administration guide placed on the document section of the website. There are other similar types of manuals like OpenStack object storage guide, Installation and deployment guides, and starter guides etc. These guides help you out in very organized way and you become expert by working with these guides.
At the same time, if you are looking for some special type of issue that is not available in the manuals and guides or you are unable to understand them properly. You can visit community websites and forums to get the support from a huge number of people and developers out there. You can visit different platforms. These platforms are distributed into different sub domain to keep your queries specific and categorized. These sub domains are hosted under www.launchpad.net domain. You can visit any suitable domain for putting any query regarding the issue that you are facing. For example, you are having problem on user interface related issue then you can visit www.lauchpad.net/nova .
There are many other forums that can provide you immediate solutions and discussion on your issues and problems. There are many experts and developers who have left their direct emails tool. You can send direct emails to them for any kind of problems. Other than support you can also report bugs and other troubleshooting related issue.
The support and troubleshooting of OpenStack is much stronger than other open sources systems.